Effective Date: August 2025
Last Updated: August 2025

At Oloti, we value customer satisfaction and strive to ensure that every purchase meets your expectations. This Refund & Return Policy explains when and how refunds or returns may be processed.

Eligibility for Refunds & Returns

To qualify for a refund or return:

• A valid purchase receipt or proof of order must be presented.

• The product must be returned within 3 days from the date of delivery.

• The item must be unopened, unused, and in its original packaging.

• The product must be in the same condition as received, without any signs of tampering, damage, or spoilage.

Non-Returnable & Non-Refundable Items

We do not accept returns or offer refunds for:

• Opened or partially consumed beverages.

• Items without proof of purchase.

• Products damaged due to customer mishandling, improper storage, or use.

• Discounted or clearance items, which may be marked as “Final Sale or any other befitting name.”

Refund Process

• Once your return is received and inspected, we will notify you via email or phone regarding approval or rejection.

• Approved refunds will be processed within 5–10 business days and credited to your original payment method.

• Refunds may be subject to deductions for delivery charges (unless the return is due to our error).

Exchanges

• We may offer exchanges for defective or incorrect items.

• Exchanges are subject to product availability.

• If the product is unavailable, a refund or store credit will be issued.

Damaged or Incorrect Orders

• If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery with clear photos of the item(s) and packaging.

• We will arrange for a replacement, refund, or exchange as appropriate.

How to Initiate a Return

To request a return or refund:

1. Contact our customer service via this page

2. Provide your order number, proof of purchase, and reason for return.

3. Ship the item back to the address provided by our support team.

4. Retain your shipping receipt until the return is confirmed.

Late or Missing Refunds

• If you have not received your refund after 10 business days, first check your bank account.

• Contact your bank or payment provider for updates.

• If the issue persists, contact us at [email protected] for assistance.

Policy Updates

Oloti reserves the right to update or amend this policy without prior notice. The updated version will be posted on oloti.ng.